Public Records

“An Act to Improve Public Records”, Chapter 121 of the Acts of 2016 made significant changes to the Public Records Law that take effect on January 1, 2017.

The Supervisor of Records has promulgated regulations 950 CMR 32  to implement the new law which further requires the Town to establish guidelines to assist requestors in making informed requests and post such guidelines on the municipal website by July 1, 2017. 

The Public Records Law creates a new position called the Records Access Officer (RAO).  Regulations define the RAO as a governmental officer or employee within the municipality designated to perform duties described in 950 CMR 32 including coordinating a response to request for access to public records, assisting individuals seeking public records in identifying the records requested, assisting the custodian in preserving and managing public records, and preparing guidelines that enable requestors to make informed requests.  

Susan M. Galvin, Town Clerk, is the Records Access Officer for the Town of Milton (excluding schools) and is responsible for receiving, tracking and responding to public records requests.

Public records requests regarding records in the possession of the Town of Milton can be made via email to or via hand delivery or mail:

Town Clerk’s Office
Public Records Request
525 Canton Avenue
Milton, MA 02186

Questions regarding how to file a public records request or the status of a public records request can be made via phone at: 617-898-4859 or by email or in person.

All requests will be responded to consistent with the regulations consistent with regulations issued by the Division of Public Records effective 1/1/2017.