Hackney Licensing is done by appointment only. Please do not drop off any paperwork or payments as they should be brought with you at your scheduled appointment. To make an appointment, request information or to file a complaint on a taxi company please contact Lieutenant Charles Caputo at (617)898-4804.
Please contact Lieutenant Caputo at 617-898-4804 and he will investigate the matter. Once completed he can take punitive action if warranted. It is helpful to have the Cab Number and any operator information possible to assist in the investigation.